How to be Smarter: If you knew someone you loved would be outside in the cold for a very long time and would not be allowed to wear mittens, you would give them the warmest jacket you could find. Because when someone you love is going through a tough time out of your control, what they need from you is a warm, caring, sweet attitude, not a constant reminder of how cold their fingers must be. How to be Prettier: In general, shampoo is for the scalp and conditioner is for the ends.
How to be (less) Awkward: When new parents tell you their new baby's name, the only appropriate response is positive. If you don't love the name and saying "I love that name!" feels too forced, other things to say that are positive include "I knew the nicest girl/boy in elementary school named that," "What a great meaning," or "I can't wait to buy a bib/diaper bag/dress with the little one's name on it!"